Support & Inquiry Hub

Get in Touch with CHARAX

Have a bug report, licensing inquiry, or custom avatar pipeline request? Our studio engineers and support team respond directly within hours.

Submit Direct Request

TICKET DESK

Complete the fields below to route your ticket directly to the appropriate team.

Support Channels
Immediate Connections
Prefer direct communication channels or real-time community engagement?

Official Support Email

support@charax.app

For enterprise licensing, press, and bug logs.

Creator Community

ONLINE

CHARAX Discord Guild

Join 24,000+ avatar creators, riggers, and engine developers.

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Guaranteed SLAs
VERIFIED
Target Response Windows
Bug Reports< 4 Hours

Direct priority triage with our graphics engine engineering squad.

Commercial Licensing< 12 Hours

Studio-tier custom terms, bulk asset pipeline, and enterprise support.

General Feedback< 24 Hours

Feature suggestions directly reviewed by our lead product designers.